Casper's Return Policy Overview
When it comes to buying a new mattress, determining the return policy is crucial. Casper, known for its innovative bed-in-a-box concept, offers a comprehensive return policy that aims to provide customers with peace of mind when purchasing a new mattress. In this article, we'll cover everything you need to know about Casper's return policy, including the terms and conditions, the process for initiating a return, and what to expect when returning a Casper mattress.
Timeframe for Returns
Casper offers a 100-night trial period for all of its mattresses. This means that customers have a full 100 nights to test out their new mattress and determine whether it meets their needs and expectations. If, for any reason, the customer is not satisfied with their purchase within this timeframe, they are eligible to initiate a return.
Return Eligibility and Conditions
In order to qualify for a return, the mattress must be in good condition and free from any damage. Casper specifies that they will not accept returns for mattresses that are stained, damaged, or in an unsanitary condition. Additionally, the return policy is only applicable to mattresses that have been purchased directly from Casper or from an authorized retailer.
Initiating a Return
To initiate a return, customers can contact Casper's customer support team either by phone or through their website. Customers will be required to provide proof of purchase, such as an order number or receipt, and arrange for the mattress to be picked up for return. Casper typically partners with local charities or recycling centers to handle the pickup and disposal of returned mattresses.
Refund Process
Once the return has been initiated and the mattress has been picked up, Casper will process a full refund for the returned item. This refund will typically be issued to the original form of payment within a few business days. It's important to note that any additional accessories or add-ons purchased alongside the mattress, such as pillows or sheets, are also eligible for return and refund.
Exchanges and Warranty Claims
Customers who are interested in exchanging their mattress for a different model can also contact Casper's customer support to discuss their options. Additionally, Casper offers a 10-year limited warranty on their mattresses, which covers any defects in materials or workmanship. Customers experiencing issues with their mattress can file a warranty claim through Casper's customer service team.
